Important Information Regarding COVID-19: Our Response
June 23, 2021
Published by: CHI Living Communities
Reacting to another person's anger with negative behavior usually only escalates the situation. How can you deflect their anger while helping to ensure your health and well-being remain unaffected?
Stay “C.A.L.M.” …
When people are upset, it’s best to keep your comments brief. Unless you are at fault, do not apologize. While you can empathize and listen to their frustration, do not accept responsibility or blame for matters unrelated to you.
If needed – especially with individuals who can become volatile or easily provoked – promptly remove yourself from them until their emotions are under control. And, of course, if you ever feel their anger may be harmful to your own health and well-being or that of others, call 911 if an immediate danger arises.
If this person is a part of your everyday life, your health care provider, clergyperson or community resources, such as an Area Office on Aging, are experienced with dealing with such matters and can provide you with the support you need.