Heather was named Vice President of Operations in October 2020. She oversees campus leaders to ensure their teams offer safe, high-quality care for each resident, in addition to keeping them engaged through an enriching environment and activities. Further, she supports leaders with customer service related to residents’ family members, as well as satisfaction among frontline employees.
Her long tenure with CHI Living Communities includes previously serving as West Regional Administrator, and as Executive Director and Director of Operations for Bishop Drumm Retirement Center in Johnston, Iowa.
Heather earned a Master of Business Administration from Drake University, and a Bachelor’s of Business Administration from Grandview University in Des Moines.
Heather can be reached at [email protected]